Helpdesk Technician
Level 1 - Level 2
We’re looking for a quick learner who enjoys challenges in a fast-paced environment. The ideal candidate is one who is self-motivated and operates with integrity. Strong communication and excellent attention to detail are required.
- Kelowna Office
- Permanent, Full-Time
What You'll Do
- Manage general Level 1 tickets working directly with end users
- Deploy and schedule updates to various software and operating system
- Be available for after-hours support
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Participate in network, server and workstation projects
What You've Done to Get Here
- University Degree or College Diploma in Computer Systems Technology, Information Technology, Computer Science, A+
- 2-3 years of experience in a similar position
- Knowledge of IT principles and methods
Who We're Looking For
- A quick learner and excellent problem-solver, you enjoy challenges
- You have the ability to work in a fast-paced environment with changing priorities
- You understand that IT is a team sport, and can follow established procedures
- You are self-motivated and a person of high integrity
- You can always maintain a customer-first attitude even under pressure